Call Tracking

CallMAX 360 Call Tracking System allows you to make smarter advertising decisions with meaningful analytics. CallMAX provides the tracking numbers, forwarding logistics and reporting that you need to get calls to the right place and optimize your budget.

FEATURES:

Recordings
Listen to calls to train staff, evaluate leads, and capture customer detail. Audio files can be emailed immediately after calls so you can listen to calls from the road.

Whispers
Play custom whispers to your callers announcing call recording or providing menu keypress options. Play whispers to your receiving party announcing source of call, call recording etc.

Real-time Reporting
Know who is calling and how they found you the second the phone rings. Immediately see trends in call volume by advertising channel and sales performance by agent.

Unlimited Users
Add your staff and your clients using a variety of different role types. Use an agency package to create sub-accounts for each client so that they can view just their data.

Dynamic Number Swapping
Insert tracking numbers on your website dynamically based on where the visitor came from. Choose from a variety of pre-programmed advertising sources so that insertion happens automatically.

Track online or offline advertising
Place numbers in print, TV, radio ads or have numbers dynamically appear on your website based on where the visitor came from.

Convert Speech to Text
Automatically turn audio recordings into text. CallMAX can transcribe an audio recording into written words, so that you can display call summaries to users, mine calls for keywords, or build the voicemail system of the future.

Create Conferences
Create conference calls on the fly with only one line of code. Launch as many simultaneous conferences as you need and have up to 40 people in any one conference. Select a moderator, chose your hold music, and away you go.

POWERFUL ANALYTICS INSTANTLY AVAILABLE FOR CALLS